Wiltshire Police’s ongoing efforts to improve performance have been recognised in a new independent inspection.
The latest Police Efficiency, Effectiveness and Legitimacy report from HMICFRS highlights progress in areas including neighbourhood policing, emergency response and crime prevention.
Inspectors found there has been no decline in any graded areas since the previous inspection in 2024. Improvements were noted in how the force responds to the public and uses its powers.
The report marks continued progress since Wiltshire Police was placed into special measures, known as the Engage process, in 2022. The force was removed from the process in May 2024 after addressing a number of concerns, and the latest findings suggest that progress has been maintained.
Inspectors found the force is performing well in preventing and deterring crime and antisocial behaviour, with neighbourhood teams working closely with partners to reduce harm in local communities. The use of police powers has also improved, with better training and oversight leading to more effective use of stop and search.
There have also been improvements in emergency response, with 90.4 per cent of 999 calls now answered within 10 seconds, exceeding national expectations. The report notes a higher proportion of positive outcomes for victims compared to the national average.
Despite the progress, inspectors said more work is needed to improve the consistency of investigations, ensure victims are kept informed about their cases, and strengthen safeguarding for vulnerable people. The report also highlights the need to further develop leadership, organisational culture and staff confidence.
Chief Constable Catherine Roper said the findings show the force is continuing to improve.
She said: “This inspection illustrates that we are continuing on our long-term improvement journey, from being graded as one of the worst performing forces in 2022 to demonstrating sustained performance or progression in each area.
“However, the report identifies that we must do more in how we investigate crime and safeguard vulnerable people. We accept these findings in full and have already begun taking action.”
Ahead of the report’s publication, the force also set out three priorities. These include safer public spaces, reducing violence against women and girls, and improving outcomes for victims.
Residents will be able to hear more about the findings and ask questions during a Facebook Live event with the Chief Constable on May 11 at 6.30pm. Questions can be submitted in advance via an online form.
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